客服行業(yè)英語(yǔ)簡(jiǎn)歷模板
導(dǎo)語(yǔ)：簡(jiǎn)歷對(duì)一個(gè)人的求職起著很大的.作用，一份簡(jiǎn)歷的美觀度，整潔度等會(huì)影響到用人單位對(duì)其的的第一印象，那么如何能寫(xiě)好簡(jiǎn)歷呢?今天小編就為大家整理了幾篇客服行業(yè)英語(yǔ)簡(jiǎn)歷模板，歡迎參考閱讀!
客服行業(yè)英語(yǔ)簡(jiǎn)歷模板(一)
Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilised.
EXPERIENCE :
Cambridge Telecommunications, Cambridge, MA
1999 - Present
Customer Service Manager
Responsible for the supervision of a staff of twenty-eight people within the customer service department.
Responsible for the recruitment and training of customer service representatives.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Braintree Digital Inc., Boston, MA
1996 –-1999
Customer Service Representative
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
EDUCATION :
Boston College, Boston, MA
1994 - 1996
BS in Sales And Marketing Hollymount High School, Cambridge, MA
1989 - 1994
High School Diploma
COMPUTER SKILLS :
Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
Microsoft Windows XP
Microsoft Office XP Professional
客服行業(yè)英語(yǔ)簡(jiǎn)歷模板(二)
Robin Lamb
3000 Tracy Street,
Los Angeles, CA 90027
Telephone No: 323-660-5189
Email id: robin_lamb@gmail.com
Objective :
Position as a Customer Service Manager.
Abilities :
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Employment History :
City Financial, Los Angeles, CA , 1998 - Present
Customer Service Manager
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
CitiTrust, Santa Monica, CA , 1994 - 1998
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.
Education :
Gonzaga University, Spokane, WA
B.A., Business And Economics, 1994
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