信息管理英文簡歷
| Resume number: | 367959102 | Updating date: | 2012-02-06 17:11:38 | |
| Name: | Miss. Linda | Nationality: | China (Mainland) |
| Current Place: | Guangzhou | Height/Weight: | 160 cm? kg |
| Marital Status: | Single | Age: | 32 years |
| Application type: | Jobseeker |
| Preferred job title: | Customer & Technology Support: Customer Service Manager 、 President Assistant/General Manager Assistant: 、 : |
| Working life: | 6 | Title: | No title |
| Job type: | Full time | Expected Start date: | In a week |
| Expected salary: | ￥5,000--￥8,000 | Preferred working place: | Guangzhou |
| Company's name: | Engires Co., Ltd.Begin and end date: 2007-01-2008-10 | | Enterprise nature: | Private enterprisesIndustry: Internet/E-commerce | | Job Title: | Customer Service Manager | | Job description: | Setting up the Customer Service Department;
Formulating the Management System and monitoring the implementation;
Deciding the working plans (long-term and short-term) for the whole department;
Standardizing the Communication Procedure with other departments;
Optimizing the Customer Service Procedure and controlling the service quality to improve the Satisfaction;
Following up closely and analyzing the clients’ requirements and complaints; communicating with the key clients initiatively and actively;
Organizing the training in South China to meet the clients’ request.
My main Achievements:
Improving the customer service quality; stabilizing and increasing the client volume;
Providing some effective data to the Sales and Technical Department;
Being responsible for the Seminar on New Product Issue. | | Reasons for leaving: | | | | Company's name: | IntertekBegin and end date: 2004-12-2006-12 | | Enterprise nature: | Soly foreign funded enterprisesIndustry: Other Industries | | Job Title: | Customer Service Supervisor & Trainer | | Job description: | Supervising the Customer Service Department and managing the routine affaires;
Arranging the manpower resources to optimize the work flow;
Assessing the performance of the members;
Designing the training programs;
Communicating with other branch offices (Shanghai, Tianjing, Hong Kong);
Assisting Sales to promote the sales volume and develop the business;
Setting up the tailor-made service for the key clients;
Routine visit to clients to maintain the relationship;
Following up closely with some serious complaints.
My main Achievements:
Leading the Department to achieve the “Award on Customer Service”;
Training up about twenty new comers;
Advocating “Democratic Assessment”. | | Reasons for leaving: | | | | Company's name: | IntertekBegin and end date: 2002-11-2004-12 | | Enterprise nature: | Soly foreign funded enterprisesIndustry: Other Industries | | Job Title: | Customer Service Team Leader / Customer Service Coordinator | | Job description: | Providing the on-job training to the new comers;
Assigning and monitoring the team works;
Affording the technical support to team members and clients;
Cooperating with other groups and departments;
Designing the testing programs on client’s need;
Dealing with client’s consultation and enquiry. | | Reasons for leaving: | |
|
| Name of School: | Guangzhou University of Foreign Studies |
| Highest Degree: | Bachelor | Date of Graduation: | 2002-07-01 |
| Name of Major 1: | English | Name of Major 2: | |
| Education experience: | | Start date | End date | Education organization | Majors | Certificate | Certificate No | | 1998-09 | 2002-07 | Guangzhou University of Foreign Studies | English | TEM 8 | | | 2005-07 | 2005-07 | AMA | Advanced Supervisor Training | | | | 2006-02 | 2006-02 | AID | Leadership Management Golf Training | | |
|
| Foreign Language: | English | Level: | perfect |
| Chinese level: | perfect | Cantonese Level: | perfect |
| Relevant skills and abilities |
| Min 6 years experience in customer service; with 4 years at supervisory level. |
| Self-recommendation letter |
| I have abundant experience on customer service and on training up others. And I also have taken some experience on leading, managing and building up a department. At the same time, I have developed my communication skill.
I am an honest, proactive, dynamic, independent, creative and customer-oriented person. I am efficient on multiple tasks. |
【信息管理英文簡歷】相關(guān)文章：
英文簡歷09-19
經(jīng)典英文簡歷08-08
英文簡歷10-20
英文簡歷07-28
英文簡歷06-13
英文簡歷模版(美國地道英文簡歷模版)08-12
國外英文簡歷與國內(nèi)英文簡歷區(qū)別！09-09
國外英文簡歷與國內(nèi)英文簡歷 區(qū)別09-02
國外英文簡歷與國內(nèi)英文簡歷的區(qū)別07-05
英文簡歷知識08-22