國(guó)際商務(wù)師考試輔導(dǎo)：商務(wù)書信

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2016國(guó)際商務(wù)師考試輔導(dǎo)：商務(wù)書信

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2016國(guó)際商務(wù)師考試輔導(dǎo)：商務(wù)書信

　　一、

　　Answering a thank-you letter

　　Dear Mr Hussein,

　　We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.

　　We are now in our fifth year of operation, and we receive many letters like yours indicating a high level of customer satisfaction with our installations.

　　We are pleased that our technical staff assisted you so capably. We would like you to know that if you need to contact us at any time in the future, our engineers will be equally responsive to your request for assistance.

　　If we can be of service to you again, please let us know. Thank you again for your very kind letter.

　　Yours sincerely,

　　Grant Benson

　　Chief Engineer

　　Answering a thank-you letter

　　回復(fù)感謝信

　　Dear Mr Hussein,

　　候賽因先生,

　　We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.

　　承蒙來(lái)信贊揚(yáng)本公司提供的空調(diào)維修工程服務(wù),欣喜不已.

　　We are now in our fifth year of operation , and we receive many letters like yours indicating a high level of customer satisfaction with our installations.

　　五年前開業(yè)至今,屢獲客戶來(lái)函嘉獎(jiǎng),本公司榮幸之至.

　　欣悉貴公司賞識(shí)技術(shù)人員的服務(wù).他日若有任何需要,亦請(qǐng)與本公司聯(lián)絡(luò),本公司定當(dāng)提供優(yōu)秀技師,竭誠(chéng)效勞.

　　If we can be of service to you again, please let us know. Thank you again for your very kind letter.

　　在此謹(jǐn)再衷心謝貴公司的贊賞,并請(qǐng)繼續(xù)保持聯(lián)絡(luò).

　　Yours sincerely,

　　Grant Benson

　　Chief Engineer

　　總工程師

　　二、

　　Explaining a price increase

　　Dear sirs,

　　I enclose our new price list,which will come into effect from the end of this month.

　　You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices.

　　We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their prices by as much as 15%.

　　As you know ,we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. We will not compromise that reputation because of rising costs. We have,therefore, decided to raise the price of some of our machines.

　　We hope you will understand our position and look forward to your orders.

　　Yours faithfully,

　　Andrew Gray

　　Export Sales Manager

　　Explaining a price increase

　　說(shuō)明價(jià)格調(diào)整原因

　　Dear sirs,

　　執(zhí)事先生,

　　I enclose our new price list,which will come into effect from the end of this month.

　　現(xiàn)僅附上本公司新價(jià)格表.新價(jià)格將于本月底生效.

　　除了存貨充裕的商品外,其馀大部分貨品均已調(diào)長(zhǎng)價(jià)格.

　　We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their prices by as much as 15%.