酒店前臺英語面試

Key Sentences（重點句子）

780.Why are you leaving your present job？

你為何要離開現職呢？

781.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.

我希望離開現職就是為了提高我的職位和獲得更多的責任。

782.I'd like you to tell me some of what you've been doing recently.

我想請你告訴我你最近一直在做什么？

783.Every day I go to work on time to guarantee the proper operation of the front desk.

我每天按時上班，以保證前臺工作的順利進行。

784.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.

我們接受訂房、解釋房價、看顧客以什么方式結算，幫助顧客入住及結賬。如果有顧客要求取消預訂、換房間或延長住宿時間，我們總是給予周到服務。

785.In what way do most clients check out？

多數顧客以什么方式結賬？

786.Most clients check out by credit card，traveller's cheques or Master card.Our hotel doesn't accept personal cheques.

多數顧客用信用卡、旅行支票或萬事達卡結賬。我們不接受個人支票。

787.How do you deal with a reservation mix-up？

你們如何處理訂房出現的差錯？

788.If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.

如果所有房間都已訂完，我先向顧客道歉，然后請他們坐下休息，我為他們另外聯系一個賓館。

789.What would you do if the guest's total bill exceeds the credit limit？

如果顧客的賬單超過信用卡限額怎么辦？

790.I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.

我先征求顧客意見，看他是否愿意用現金支付差價。如果不愿意的話，我就和發卡機關聯系，看能不能擴大限額度。

791.Why are you interested in working with our hotel？

你為何對到我們賓館工作感興趣？

792.My past work experience is closely related to this job.I am confident of doing the job well.Therefore I am desirous to get this post.

我過去的經驗同這份工作密切相關，我有信心把它做好。因此我很想得到這一職位。

793.Don't you like the work？

你不喜歡那份工作嗎？

794.I liked the work. However， the hotel is too small for me to widen my experience.

我喜歡那份工作，但那家賓館太小了，難以增長我的工作經驗。

795.There are not many foreign guests in the hotel.As an Eng－lish major，I'd like to take a more challenging job.That's the reason why I want to come here for a job.

我們那家賓館沒有多少外國客人，作為一名英語專業的學生，我想做一些更具挑戰性的工作。這就是我為什么要來此應聘的原因。

796.How long have you been working there？

你在那兒干多長時間了？

797.I've been working there since 1996.

我從1996年起就在那家賓館工作。

Dialogue A

（I= Interviewer主試人 A= Applicant申請人）

A：Excuse me. May I see Mr. John Watt， the manager？

I：It's me. What can I do for you？

A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.

I：Nice to meet you，too.Please sit down.

A：Thank you，Sir.

I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.

A：I hope so.

I： May I have your name？

A：I am Beijiang Zhang.

I：How do you spell your surname？

A：Zhang——Z.H.A.N.G.

I：Now tell me what university you were graduated from.

A：I was graduated from Nanjing University.

I：What was your major in the university？

A：My major is English.

I：No wonder you speak English so fluently.

A：Thank you for your compliment，sir.

I：Where are you working now？

A：I'm working at Baodao Hotel.

I：I would like you to tell me some of what you have been doing recently.

A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.

I：In what way do most clients check out？

A： Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.

I：How do you deal with a reservation mix－up？

A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.

I： What would you do if the guest's total bill exceeds the credit limit？

A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.

I：You seem to have done a good job.Why would you come here to apply for the job？

A：Ours is a small hotel.There are not many foreign guests every year.As an English major，I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.

I：How long have you been working there？

A：I've been working there since 1996.

I：Could you tell me your expectation in salary？

A：The average salary for department managers is OK.

I：Have you got any other extra requirements？

A：No.

I： We'll grant you a commencing salary of 3，500 yuan a month.Is that acceptable to you？

A：I think to.

I： How can we contact you about our final decision？

A：You can call me at this number during the work hours.

I： We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel.

A：Thank you，Mr. Watt.I hope to see you again.

I：I hope so.

Notes 注釋

1.It's me.

我就是。

2.You are the first one to have arrived.I hope that the early bird will catch the worm.

你是第一個來到的，我希望捷足者會達到目的。

The early bird will catch the worm.

是一句諺語，譯為：早起的鳥兒有蟲吃。

3.No wonder you speak English so fluently.

難怪你的英語如此流利。

No wonder（that）…

難怪……，……不足為奇，如：

He had made a thorough investigation.No wonder he knew so much about it.

他進行了徹底的調查，無怪他對此事了解很多。

4.Thank you for your compliment，sir.

謝謝你的夸獎，先生。

5.The average salary for department managers is OK.

部門經理的平均工資即可。

Words and Expressions

recently ad.最近，近來

guarantee v.保證

the front desk （賓館的）前臺工作

Front Office Manager 前臺經理

room rates 房間價格

check in 登記入住

check out 結賬

cancellation n.取消預訂

reservation n.預留、預訂

with courtesy 禮貌地，客氣地

client n.顧客，委托人

credit card 信用卡

traveller's cheque 旅行支票

Master Card 萬事達卡

personal cheque 個人支票

注意： Cheque在英語中也可拼寫為check.

book solid 客滿

exceed v.超過

compliment n.贊揚，稱贊的話

commencing salary 起薪

get in touch with 與……聯系