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客戶服務(wù)主管個(gè)人英語(yǔ)簡(jiǎn)歷
personal informationname: xxx sex: male age: 29-year-old
e-mail: xxxxxxxxxx tel: xxxxxxx
address: xxx zone xxx beijing no. xxx road zip: xxxxxx
work experience
october 1999 - xxxx securities companies now head of customer service
duties:
department responsible for the company''s day-to-day business transactions, including institutions, large and medium-sized operators and retail trading and management;
responsible for liaison with customers and attract investment;
be patient and thoughtful services and timely solutions to customer problems and requests made;
leaving reasons: for their confidence, self-confidence to find a better stage to play their own!
september 1997 - october 1999 market xxxx assistant information technology co., ltd.
duties:
regular collection, analysis products and timely feedback to the company to reflect, to urge upgrading of product quality; deal with the special requirements of specific end-user;
responsible for the technical information related to product releases and updates;
a variety of ways to answer the user''s problem, with users maintaining good communication;
educational background
september 1996 - july 1997, shanghai university of finance and economics undergraduate
professional expertise and skills
excellent negotiation skills, able to win the trust of customers;
patient service, has a wealth of practical experience;
proficiency in computer and internet knowledge;
has a keen ability to analyze and judge;
access to the securities business qualification certificates;
national levels to achieve the level of english;
wage expectations :3000-4000 yuan / month
self-evaluation
a wealth of customer service experience; modest cheerful character; good communication skills and ability; a serious and responsible, with good team spirit.
career goals
seek the securities industry in charge of customer service jobs in order to give full play to their own 4-year customer service securities and securities analysis experience and professional knowledge and skills. including securities analysis, financial investment, customer service, particularly able to grasp the accurate and timely opportunity for the company to expand a certain amount of customers.
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